Sachi and Daphs


Frequently Asked Questions


How do I clean my placemats?

Sachi and Daphs have a full cleaning guide which can be found on the Care Instructions page. 

Are Sachi and Daphs products Australian made?

Yes, all Sachi and Daphs products are made in Australia.

Does Sachi and Daphs offer custom shapes and sizes?

Sachi and Daphs offer the freedom and flexibility to design your own unique creation, personalising your home or office space. You can even print your favourite image or photograph on our products. For more creative options, please refer to our custom Design Page.

Will there be any other product launches?

Sachi and Daphs lives and breathes creativity, innovation and design. We are currently working on a number of new products that differ to the existing range. The Sachi and Daphs lifestyle is forever evolving.

How much does postage cost?

Postage is free of charge, Australia wide. Custom designs may incur a postage charge, which will be included in your quote. For international postage costs, please contact us for a quote.

How long before I can expect delivery of my purchase?

Your new Sachi and Daphs purchase will be delivered within 7-10 working days.   

How do I hang or install my Sachi and Daphs pin board?

All pin boards are supplied with double sided adhesive tape for easy application and removal. A product installation guide is included with your purchase. 

What is your returns policy?

We're not happy unless you're entirely happy. We offer a 14 day money back guarantee. Please refer to our Shipping & Returns Policy for full details. 

I'm having trouble choosing the right colour, do you provide samples?

If you're still unsure after using our handy Pin Board Design Tool, please contact us and request your preferred colour options. We will gladly post you a sample chip free of charge to assist with your interior design.